Kevin Hunter

Recent Posts

At the dawn of a new decade, retaining top talent has never been more important—it has also never been more challenging. A recent survey found that 75 percent of employees in the United States do..

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The economy is booming but transportation and logistics companies face unique challenges. A lingering shortage of drivers means missed profits. That’s an especially big problem in an industry..

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It is quite well-known that organizations with highly engaged employees outperform those with disengaged employees. So, most companies strive to actively engage their employees and ensure their..

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No matter what your industry or service is, there are times when things are going to go wrong - and when they do, your customer service representatives are at the front of the line. When the..

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Employee recognition improves staff engagement, productivity, and job satisfaction. Recognition can be a spontaneous or planned gesture of special attention to acknowledge employee performance,..

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When you hire someone, you spend the first few weeks observing their performance and making sure that they’re a good fit.

But your new employee is doing the same thing. They spend those early..

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This year, National Customer Service Week runs from Monday 7th October through to Friday the 11th October. This is an ideal time to celebrate your customer service representatives, encourage them..

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Celebrating an employee’s work anniversary is a great way to improve employee morale, recognize company loyalty, and let employees know they are valuable members of your team. In addition, there..

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A corporate rewards program is one of the simplest ways to ensure that your employees feel recognized and valued. However, you can't just grab a generic template or out-of-the-box software and..

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